You will find in the next pages the general conditions of sale (hereafter “T&C”) for registration and orders on the Karmik Shop (hereafter “Karmik Shop”), on the website www (hereafter “”).

The online shop “Karmik Shop”, “The Karmik Shop” and the website “” are published by Turions Retail SCS, Chaussée de Jette 599, B-1090, Brussels, Belgium – Email:

Registered in Belgium under company number 0.680.894.765

V.A.T. Number: BE0680894765

Account:  IBAN:  BE68 0689 0775 5834 – BIC: GKCCBEBB

The General Terms and Conditions of Sale contain, in addition to our Terms and Conditions, remarks relating to the contract of sale and the conditions, which we are legally required to indicate, as a supplier of an offer on the Internet. Unless the contrary is specified in the description of a product, the items offered by Karmik Shop are designed for private use. If you have questions about the professional use requirements of a product, our customer service department will be happy to answer them.


1. Fields of application

1.1 The processing of the transactions and the delivery are carried out exclusively in accordance with the present General Terms and Conditions, which form the basis of all the contracts concluded on the basis of the offers available on The T&C which contradict or differ from the following provisions, are inapplicable. These General Terms and Conditions are not applicable to purchases of goods sold by Turions Retail SCS in other online shops.

1.2 Regarding “consumers” in these T&C, they are natural persons who conclude a legal act for reasons that are mainly foreign to their professional or independent activities. “Entrepreneurs”, on the other hand, are individuals or corporations, or companies with legal personality, who command for the purpose of their commercial, independent or liberal activity. Both consumers and companies are considered “customers” within the meaning of the present GTC.

1.3 If working days are indicated as delays, these shall include all days of the week except Saturdays, Sundays and statutory holidays.

1.4. Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

1.5. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. Registration on the platform

2.1 When ordering merchandise and / or opening a customer account on, you will be prompted to register and provide your personal information.

2.2 When registering, you are responsible for the correctness and completeness of the information to be provided. You agree to treat the login details confidentially and not assign it to any unauthorized third party. Confirmation of registration takes place immediately after it has been submitted.

2.3 You are solely responsible for the content of its accessible areas. They shall not affect the rights of third parties. There is no right to publish and archive content, such as product evaluations.

2.4 You must refrain from any malfunction of the site or generally any use of the data accessible outside the intended use inside the platform. Any manipulation carried out with the aim of obtaining undue payments or any other advantage harmful to the interests of Turions Retail Limited or any other party involved may, apart from the legal consequences, result in particular loss of access to Karmik Shop. Customers will be able to benefit from the use of the online offer to the extent of the respective availability of it. The use of the content may only be used for private, non-commercial purposes.

2.5 Any customer may only maintain one customer account. We reserve the right to remove multiple entries, to notify customers who violate the provisions of 2.1 and 2.4 or to delete or modify the contents (virtual residence right).

2.6 A right to permanent accessibility to the site or access to the data or other services offered does not exist. Turions Retail SCS makes no warranty as to the permanent accessibility of the platform and other parts of the services

2.7. When an inscription on the site of is effective, you will be able to receive our newsletters, to be informed of our offers, new private sales, last minutes, last in stock, informative and promotional mails. We undertake not to disclose to third parties the information you provide to us (except for your delivery details to third party suppliers or delivery service providers). Also, We reserve the right to inform you from time to time of the offers of its partners.

These are confidential. They will only be used by its internal departments for the processing of your order and to reinforce and personalize the communication and the product offer reserved for our customers.

This article shall not prevent the transfer of the whole company or the transfer of activities to a third party.

Consequently, you have the right to access, rectify and object to your personal data.

To do this, simply send us a request by e-mail or by mail indicating your name, first name, address and, if possible, your customer reference by e-mail to

3. Ordering, contract consultation and memorization

3.1 We have designed the technical control process in a very simple way. Choose from the offers on an item and determine the quantity required for each item ordered. You prepare the ordering of the selected article by clicking on the button “Add to cart”. With the “Continue Shopping” button, you return to the catalog and you can select other items and add them to the shopping cart. To continue the order, click on the “Add to cart” button.

3.2 In the shopping cart, you can check the quantity of the selected items again, correct or delete some items or add new items using the “Continue shopping” button. Click on “Place Order” to access your existing registration or to register your data. You may (i) enter another delivery address, (ii) be prompted to accept the general terms and conditions of sale, legal right of withdrawal and applicable data protection statements, (iii) may choose your method of payment and (iiii) may, before sending your order, calmly verify the indications and possibly correct them. The completed command can already be saved and printed. By clicking on the “Buy” button, the order is legally concluded and you have accepted to pay the order.

All orders imply acceptance of prices and description of products available for sale.

3.3 You can consult these Terms and Conditions at under the “Terms of service” tab. You can also print and save this document using the usual function of your browser type and save them in PDF format.

3.4 The text of the contract will be saved but can not be consulted separately afterwards. However, the contract text can be printed or saved before sending. You may also archive the data of your order by (i) downloading the T&C and saving with the help of your browser the data on the last page of the order or (ii) pending the automatic confirmation of the order as well as The automatic confirmation of the contract, which will be transmitted to you by e-mail on your address after closing of the order. These emails contain once again the order details and can easily be printed or, thanks to your e-mail program, saved.

3.5 Your order details are saved in our system, but, for security reasons, can not be directly consulted by you. For each customer, we offer direct password-protected access to your order details (“customer account”), which you can access via the “Login” button. Here, after registration, you will be able to manage and save your data regarding previous orders, addresses, payment terms and a possible subscription to a newsletter.


4. Payment

4.1 In principle, the payment methods Prepayment, Credit cards and PayPal are available for you to pay your orders. Karmik Shop nevertheless retains the right to each order, not to propose certain modes or to refer to another method of payment. A right to a particular method of payment does not exist.

4.2 When choosing the Prepayment payment method, the purchase price is due immediately. Transaction data is delivered to you upon receipt of your order. Delivery times count as soon as payment is received. During the Prepayment payment mode, the availability of the selected item can be modified according to the time of payment.

4.3 First, when validating your order, only a reservation on your card will be made. Your bank account will be debited once your order has been validated.

4.4 If you decide to pay via PayPal or PayPal Express, you pay the invoice amount by the online providers Paypal (Europe) S.à.r.l. & Cie, S.C.A., 5 th Floor, 22-24 Boulevard Royal, 2449 Luxembourg (hereinafter “PayPal”). You must be registered with PayPal or register in advance. During the order process, you are directed to the PayPal website and you can identify yourself by entering the access data and confirm the payment order. The purchase price is due immediately. With PayPal-Express, we make your life even easier. After choosing the payment method, you will no longer have to enter your data, since the address data registered with PayPal, which you can confirm before the payment transaction, will be used and transferred to us.

4.5 Under no circumstances will we accept the costs of a money transaction.

4.6 Karmik Shop reserves the right to send invoices only electronically (currently via e-mail).


5. Language; Conclusion of contract

5.1 Contracts relating to items for sale on Karmik Shop, are exclusively concluded in French and English.

5.2 The presentation of the products on our online shop does not represent a legally binding offer but an online catalog without obligation. By clicking on the “Buy” button, you submit a firm offer to purchase items in the basket and to pay the order.

5.3 Confirmation of the technical receipt of your order occurs immediately after receipt of the order via e-mail to the address you have submitted. This confirmation of receipt does not yet constitute acceptance of your order.

5.4 A legally binding contract for the purchase of items ordered by you is issued when the order is accepted. Acceptance can take place in different ways: The customer’s order (i) is accepted by a separate declaration by e-mail, (ii) the customer is asked to pay during the Prepayment payment method, or (iii) the customer Selects an offer and pays via PayPal. If the customer chooses the payment by credit card, the contract is concluded at the time of the payment.

5.5 The customer is bound for 5 working days to his respective order.


6. Prices; Shipping costs; Additional Services

6.1 The current prices are the current prices at the time of the order. The prices quoted include the amount of the ordered items, the applicable V.A.T., as well as the additional costs, including delivery charges by our specialized partners.

6.2 Shipping charges will be debited on the total amount of your invoice product (s) included. Shipping costs are calculated automatically and appear on the order form according to the total weight of your order.

Please note that shipping costs do not depend exclusively on the total weight of the package and the number of products ordered and may be changed at any time and without notice

6.3 Additional paid services (eg Saturday delivery, late deliveries between 18:00 and 20:00 and delivery with an afternoon / afternoon time slot) are for certain items (only if delivered by a specialized transport company) and may be added after a telephone call.


7. Availability; Risk of supply; Extension of delivery times; Delay; Delivery area

7.1 Many articles on Karmik Shop are available in stock, although the amount in reserve is limited. If, as a company, you wish to place a larger order, please contact us in advance to check availability.

7.2 We do not assume the risk of supply, or even a contract of sale on unmarked merchandise. We are solely responsible for the delivery of goods in stock and ordered from our suppliers.

7.3 Karmik Shop reserves the right to withdraw from the contract if, even with a corresponding replenishment contract, Karmik Shop is itself not properly informed of the unavailability of the product from its suppliers, that you have been informed without delay and that the supply risk has not been assumed. In case of unavailability of the goods, any payment in advance is refunded without delay.

7.4 Delivery times are reasonably prolonged in the event of circumstances of force majeure. Strikes, lock-outs, administrative measures, shortages of energy and raw materials, transport bottlenecks, operational difficulties due to accidents, etc., are considered as cases of force majeure, for example : fire, water and mechanical damage, and any other disturbance of which we are not objectively responsible. Beginning and end of such circumstances will be communicated to you without delay. If the aforementioned disturbance lasts more than 30 days after the initial delivery period has expired, you are entitled to cancel the contract. Any claim, including the right to damages, is excluded.

7.5 The risk of accidental disappearance or fortuitous deterioration of the merchandise sold shall pass to the buyer at the time of delivery of the goods to the consumer or to a consignee designated by him. This provision shall apply whether the consignment is insured or not. The transfer or receipt is not affected by the delay of receipt by the buyer. Otherwise, the risk passes to the customer when transferring, delivering or shipping the goods to the shipper, the valet or any other person responsible for carrying out the shipment.

7.6 If it has been agreed that the customer will further specify his order with Karmik Shop regarding dimensions, design or model and the customer does not meet the deadline for doing so, the resulting delay can not be attributed to Karmik Shop. Karmik Shop reserves the right to cancel all or part of the unspecified order in time.

7.7 Due to longer delivery times, delivery may take place after 30 days.

7.8 With the exception of special mention or the choice of special delivery mentioning another type of delivery, the items sold in the Karmik Shop shop will be delivered at the entrance of your home.

Karmik Shop items whose delivery details specify “free place of use” will be delivered by the delivery company concerned to the room and location of your choice. Home delivery assumes that the indicated delivery address is accessible by truck and – in the case of a “free use” delivery – that the furniture can be brought into your home with the usual means (Eg via the entrance or with a lift). Please check the dimensions of the furniture you ordered. If the planned route or access is blocked or you have any doubts about it, please contact our customer service before the day of delivery. In this case, Karmik Shop will deliver your items to the nearest accessible location; The supplied delivered items can not be disassembled at the time of delivery.

7.9 Delivery takes place exclusively within the European Union (European continent), USA and Canada.

7.10 All items sold for are removed from the warehouses of our partners perfectly packaged. If you observe any apparent defects in the receipt of the goods, please inform the carrier’s delivery note immediately indicating clearly: “VISIBLY DAMAGED PACKAGE” or “PARCEL WHICH IS NOT IN GOOD CONDITIONS, VISIBLY DAMAGED”. Please send us the receipt in the first 24 hours from the reception of the order by sending us an e-mail to: In this way, and only in this way, the transport company can take The damage caused.

Following the delivery of your order you must under 3 days control your merchandise,

If you observe that the merchandise is broken you must act very quickly.

The carrier has had to give you a delivery note, if not take the invoice available on your account.

You have 3 days, to inform the damages preferably by registered letter AR, to the carrier


In all cases, it is important to:

  • Take pictures of the package as received and unopened (especially if the package appears damaged)
  • Report damage immediately.
  • Respect the legal deadline of 3 days following receipt of the package to report the problem to the carrier and to

The observance of these deadlines is very important if, unfortunately, this delay is exceeded we will not be able to ensure the replacement, the recovery or the reimbursement of your order.

7.11 Customs Restrictions: Some laws restrict the importation of specific products. Ask about the legislation in your country before ordering on the site.

Customs taxes: Customs or import taxes are due as soon as the parcel reaches its country of destination. You must pay any additional customs clearance fees. We have no control over these taxes and can not predict them, as customs policies vary greatly from one country to another.

7.12 It is the customer’s responsibility to comply with the laws of the country in which it is located and to the country in which it wishes to have its parcel delivered, and in particular to customs legislation laying down certain restrictions on the importation of products or articles for adults.

Please contact your local customs office for further information.

7.13 Karmik Shop has only an obligation of means for all stages of access to the site, the ordering process, delivery or subsequent services.

The liability of Turions Retail SCS can not be incurred for all inconveniences or damages inherent in the use of the Internet network, in particular a breach of service, external intrusion or the presence of computer viruses, or any fact characterized as force majeur in accordance with the law. In case of impossible access to the site, due to technical problems of any kind, the customer can not claim any damage and will not be entitled to any compensation.

7.14 Karmik Shop shall not be held liable for any breach of contract or in case of unavailability of the product, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and / or communication, flood, fire.

7.15 Karmik Shop reserves the right to cancel an order if the information is incorrect (telephone number, email address, invalid or incomplete address, mailbox addresses and foreign countries outside the European Union)

And / or if the carrier refuses delivery to the indicated address.

7.16 The pictures, texts, graphics information and characteristics reproduced and illustrating the products presented are not contractual. Consequently, Turions Retail SCS can not be held liable for any error or omission in any of these photographs, texts or graphics, information or product characteristics, or in the case of changes in the characteristics of the products by Suppliers.

If you have any questions about our products, please contact our customer service.


8. Legal right of withdrawal for consumers

The consumer has, under the conditions specified below, a right of withdrawal. The consumer is any natural person, who enters into a legal act for reasons that are mainly not related to his professional or independent activity:


Information concerning the right of withdrawal

Right to retract

You have the right to withdraw from this contract within fourteen days and without having to give reasons for your decision.

The withdrawal period is fourteen days from receipt of the goods by you or a third party, other than the carrier, designated by you.


To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract.

You can use the dedicated form but this is not required. You can find this form of retraction here.

You can also fill out and submit online the revocation form or any other declaration on our website Karmik Shop. If you use this means to make your withdrawal, you will receive an acknowledgment from us as soon as possible (eg by e-mail).

In order for the withdrawal period to be respected, it is sufficient that you transmit your communication relating to the exercise of the right of withdrawal before the expiry of the period of withdrawal.

Please send your cancellation to the following address: Email:

Once your withdrawal request is received on time, we will provide you with the address to which you can return your items according to your country of residence and according to our supplier.

Effects of retraction

If you withdraw from this contract, we will refund to you all payments received from you, including delivery charges (except for any additional costs arising from the fact that you have chosen, if applicable, a method of delivery other than The less expensive standard delivery mode proposed by us) as soon as possible and at the latest within fourteen days from the date on which you are informed of your decision to withdraw from this contract. We will proceed to the refund using the same means of payment that you used for the initial transaction unless you specifically agree to a different means; In any case, this reimbursement will not incur a fee for you. We have the right to refuse the refund until we receive the goods or until you provide us with proof that you have returned the goods according to the earliest date.

You must return or return the goods to us as soon as possible and no later than fourteen days after you have given us your decision to withdraw from this contract.

You have 14 days from the delivery of your order to send us the articles in perfect state of resale in all their original packaging and with all their labels if you want to receive a refund or An asset.

You must respect the following conditions to avoid litigation:

– The items must be returned to us in their packaging, unsealed and unused and without any trace of use.

– Your return must be tracked. Please do ensure to well protect well products in your package. When receiving your return if the packages are not intact it will be impossible for us to accept the return.

– Books, DVDs and other items subject to copywriting may not be returned unless the item under warranty is defective.

The return costs are the responsibility of the user (except for an error when sending the product).

A processing fee is added (packaging, repackaging, …) are to be borne by the customer for a fixed amount of 5.00 €.

Please note that the general remarks above are not conditional on the exercise of the right of withdrawal.


9. Indemnification

You agree to indemnify, defend and hold harmless karmikshop and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


10. Coupons ; vouchers

10.1 Karmik Shop offers coupons. Vouchers can not be purchased. Coupons are distributed as part of a promotional campaign and their validity is limited in time.

10.2 Vouchers can be used on the Karmik Shop website only once and within the validity period indicated. Vouchers may be discontinued for the purchase of certain brands or certain items.

10.3 The value of the merchandise must be at least equivalent to the coupon amount. For administrative reasons, any payment of the difference between the value of the goods and the coupon amount is excluded.

10.4 The coupon must be used during the order process, any subsequent correction will not be possible. Use of the coupon is made from the basket. The amount of a coupon can not be paid in cash or any remuneration.

10.5 A coupon may not be transferred to a third party. Only one coupon per order can be used.

10.6 If the amount of the order is greater than the value of the coupon, the customer must pay the difference by choosing one of the proposed payment methods.

10.7 A voucher will not be refunded to the customer, if the customer partially or totally returns the merchandise, insofar as the voucher was distributed in the context of a promotional action and without consideration.

10.8 The General Conditions of Sale applicable to coupons, as well as information on the use of coupons given our different models of sale, appear on the coupon.


11. Gift certificates

11.1 Gift certificates (which may be purchased on our website) may be used as payment method when ordering on Karmik

11.2 The amount of a gift certificate can not be paid in cash or any other remuneration.

11.3 The gift certificate must be used during the order process, any subsequent correction will not be possible.

11.4 If the amount of the order is greater than the value of the gift certificate, the customer must pay the difference by choosing one of the proposed payment methods.

11.5 Several gift certificates can be used per order.

11.6 We do not assume any responsibility, in the event of loss of the gift certificate, nor for spelling errors in the e-mail address of the gift voucher receiver.

11.7 The gift certificate may be transferred to a third party. All multiplications, editions or manipulations of the gift certificate are prohibited.

11.8 The Gift Certificate Code will be emailed directly after receipt of payment.

12. Legal Warranty of Conformity and Warranty of Defects

The applicable legal provisions apply.


13. Intellectual Property

All texts, comments, books, illustrations and images reproduced on the sites published by are reserved under copyright and intellectual property rights and for the whole world.

As such, and in accordance with the provisions of the Intellectual Property Code, only use is permitted for private use subject to different or even more restrictive provisions of the intellectual property code.

Any other use constitutes infringement and sanctioned under the Intellectual Property without prior authorization of Karmik Shop.


14. Applicable law

14.1 The law of the Kingdom of Belgium applies in all legal relations or affairs involving Karmik Shop. The United Nations Convention on International Sales Contracts for Goods (CISG), or any other international or bilateral treaty, shall not apply. The choice of Irish legislation does not in any way deprive the client whose habitual residence is in a country of the European Union or in Switzerland of the protection afforded him by the mandatory rules of the country in which he has his habitual residence.

14.2 In the context of commercial relations and contracts with professionals and legal entities governed by public law, the place of jurisdiction of the competent court is that of the registered office of Karmik Shop (to this day Brussels), for all disputes With Karmik Shop, as well as for any dispute relating to these General Conditions of Sale, contracts concluded within the framework of the latter, including concerning bank drafts and payments by check. We also have the right to take legal action at the competent court for the registered office of the client against whom we would initiate proceedings.


15. Safeguard clause

In the event that certain clauses in the contract with the customer or the General Terms and Conditions of Sale are found to be invalidated or were subsequently invalidated, the validity of the other clauses or other parts of these clauses Would in no way be affected. Instead of a lapsed or missing clause, the applicable legal provisions of the Kingdom of Belgium apply.

The entire Karmik Shop team thanks you for your confidence